Outlook 97: Advanced

Course length: 1 day

Certification

The combined content of the Outlook 97: Introduction and Outlook 97: Advanced courses satisfies the requirements for the Certified Microsoft Office User for Outlook 97 at the Expert level.

Course description

Overview: Students will learn how to manage, prioritize, and arrange email messages; how to schedule and manage meetings with other users; and how to use contacts to access the Internet and automatically record activities in the Journal. Students will also learn how to use templates and forms and how to customize the Outlook Bar.

Prerequisites: To ensure your continued success, students must first complete the Software Training class, Outlook 97: Level 1 or have extensive equivalent knowledge, and have a basic understanding of your computer's operating system, and the Internet. For example, you should know how to launch an application, create and save files, and copy files from CDs and other media. The classes, Windows 98: Introduction, and Internet Explorer 5.x are designed to teach these skills, though they are not required.

Delivery method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities.

Benefits: Students will learn how to use the advanced features of Outlook to manage email messages, schedule meetings, communicate with contacts, and record entries in the Journal.

Target student: This course, together with Outlook 97: Introduction, is designed to give students a comprehensive set of skills to effectively and efficiently use Outlook 97. Students enrolling in this course should understand the concepts and skills covered in the prerequisite courses.

Performance-based objectives

Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:

• Use advanced techniques for creating and sending messages by setting message priorities, inserting text from files and messages into a new message, and using the Voting and AutoSignature features.
• Manage and arrange Outlook Mail messages by sorting, filtering, using the Find feature, and displaying and customizing views.
• Organize Outlook messages and share information with other users by creating and using personal and public folders.
• Manage the process of scheduling meetings with other Outlook users by sending meeting requests, and by viewing, accepting, declining, rescheduling, and canceling meeting requests.
• Create items by using templates and forms and customize the Outlook Bar.
• Use contact items to send email messages and schedule meetings.
• Automatically record items associated with contacts in the Journal by setting options in the Options dialog box.

Course content

Lesson 1: Advanced mail topics

Message handling options

Inserting text into an Outlook message

Using AutoSignatures

Lesson 2: Arranging and viewing mail messages

Sorting, finding, and filtering messages

Working with views

Lesson 3: Using folders

Creating and using personal folders

Managing personal folders

Overview of public folders

Lesson 4: Scheduling and managing meetings

Creating and sending meeting requests

Working with meeting requests

Managing meeting responses

Sharing information in Outlook

Lesson 5: Using templates and forms, and customizing the Outlook Bar

Using templates

Using forms

Customizing the Outlook Bar

Lesson 6: Working with contacts

An Overview of the Outlook Address Book

Communicating with people listed in the Contacts folder

Lesson 7: The Outlook Journal

An overview of the Outlook Journal

Setting up to automatically record Journal entries