Outlook 2002: Level 1

Course length: 1 day

Course Description

Overview: Students will use Microsoft Outlook 2002 as a tool for communication and organization. Topics covered include sending, receiving, and organizing messages, scheduling appointments, events, and meetings, using contacts, creating tasks and using notes. The course is suitable for persons preparing to be certified Microsoft Office User Specialist (MOUS) in Outlook.

Prerequisites: To ensure your success, you must have a strong working knowledge of the Windows environment. For example, you should know how to launch an application, create and save files, and copy files from CDs and other media. The Software Training courses Windows 98: Introduction, Windows ME: Introduction, Windows 2000: Introduction and Windows XP: Introduction teach these skills. This course also assumes that you are familiar with the concept of e-mail as a communication tool. It is recommended that prospective students not familiar with the Internet or email, first take the Software Training course, Internet Explorer 5.x and Outlook Express to become familiar with the basics of the Internet and e-mail functions, though it is not required.

Delivery Method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities.

Benefits: Students will be able to send and receive mail messages, organize and sort messages, schedule and edit appointments and meetings, add, edit, find contacts and track tasks, and create notes.

Target student: The target student is an office professional who is familiar with the Windows environment and wants to use Microsoft Outlook to coordinate and manage mail, appointments, meetings, tasks, contacts, and notes.

Performance-Based Objectives

Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:

• You will send a mail message, change message formatting, attach a file to a message, check the spelling and grammar, create a message with voting buttons, and send a message to a single user and to multiple users.
• You will open an unread message and reply to it, open and save a message attachment, print a message, forward a message, mark a message as unread, and delete a message.
• You will schedule an individual and a recurring appointment and an event, and edit, delete, and restore an appointment. You will also print the calendar in two different views.
• You will schedule a meeting and reserve meeting resources, reply to a meeting request, propose a new meeting time, update a meeting, track meeting responses and attendee status, and cancel a meeting.
• You will add and edit a contact, and sort and find contacts.
• You will create and edit a task and display a task list, mark a task as complete, and delete a task.
• You will sort messages, create personal folders and subfolders, move messages between folders, rearrange folders and subfolders and search for messages.
• You will create, display and resize, note, assign contacts to notes and assign categories to notes.

Course Content

Lesson 1: Sending Messages

Topic 1A: Compose and Send a Message

Topic 1B: Change Message Format

Topic 1C: Check Spelling and Grammar

Topic 1D: Attach File to Message

Topic 1E: Create and Add a Signature To a Message

Topic 1F: Send a Message with Voting Buttons

Lesson 2: Acting On Messages

Topic 2A: Open a Message

Topic 2B: Open Message Attachment

Topic 2C: Save Attachment

Topic 2D: Reply to Message

Topic 2E: Print Message

Topic 2F: Mark Message Unread

Topic 2G: Reply to a Voting Button Message

Topic 2H: Recall a Message

Topic 2I: Delete a Message

Lesson 3: Scheduling Appointments and Events

Topic 3A: Add an Appointment to the Calendar

Topic 3B: Schedule a Recurring Appointment

Topic 3C: Assign Category to an Appointment

Topic 3D: Edit an Appointment

Topic 3E: Delete an Appointment

Topic 3F: Schedule an Event

Topic 3G: Print Calendar

Lesson 4: Scheduling Meetings

Topic 4A: Schedule a Meeting

Topic 4B: Reply to a Meeting Request

Topic 4C: Propose a New Meeting Time

Topic 4D: Update Meeting Request

Topic 4E: Cancel Meeting

Lesson 5: Using Contacts

Topic 5A: Add a Contact

Topic 5B: Sort Contacts

Topic 5C: Find a Contact

Topic 5D: Edit a Contact

Topic 5E: Create a Custom Category

Lesson 6: Creating Tasks

Topic 6A: Create a Task

Topic 6B: Update a Task

Topic 6C: Update Task List

Topic 6D: Assign Task to Contact

Lesson 7: Managing Messages

Topic 7A: Sort Messages

Topic 7B: Create a New Folder

Topic 7C: Move Messages Between Folders

Topic 7D: Move Folders

Topic 7E: Delete a Subfolder

Topic 7F: Search for Messages

Lesson 8: Using Notes

Topic 8A: Create a Note

Topic 8B: Move a Note

Topic 8C: Resize a Note

Topic 8D: Assign Contacts to Notes

Topic 8E: Assign Categories to Notes